Vancouver Convention Centre

The Convention Centre needed to coordinate hundreds of events a year, each with complex move-in and move-out logistics. When COVID-19 arrived, it also needed to know exactly who was in the building at any moment.

Voyage Control coordinated loading dock operations and client movements, then was adapted to act as the primary personnel access control system — managing arrivals, departures and contact tracing.

Following a successful 2017 trial, the platform was first deployed at Fan Expo Vancouver. More than 100 staff were trained, and it expanded to sister facility BC Place Stadium in 2020.

Over 100,000 people have been booked through the platform since the start of the pandemic. Emissions fell through more efficient move-in and move-out, holding lot parking costs were eliminated, and congregation at entry and exit points was better controlled.