Facilities management

Shared loading bays, unshared priorities

Every retailer, tenant and contractor wants the bay at the same time. Voyage Control schedules them against real capacity, so the service yard stops being the building's bottleneck.

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Service yard — todayLive

07:00Grocery — chilledBay 1 · 30 minIn bay

08:00Fashion retailer — 2 cagesBay 2 · handler · 20 minApproved

09:30M&E contractorBay 3 · permit checked · 90 minApproved

11:00Waste collectionCompactor · 25 minAwaiting approval

Working with

St James Quarter, Edinburgh
Wembley Arena
Carillion

The setting

Finite bays, independent occupiers, no shared view

Mixed-use developments run on constrained parking and loading capacity shared between retail, office, residential and leisure occupiers. Each requests deliveries independently, without visibility of estate-wide constraints — and loading dock real estate is some of the most valuable space in the building.

The result is congestion in the service yard, contractors and drivers spilling into lobbies or customer car parks, and an occupant experience that quietly degrades every single day.

The solution

One digital control point for the whole estate

Voyage Control gives estate and building managers a single real-time application covering every delivery, contractor visit and collection across the development, resolving competing needs against shared capacity rather than first-come-first-served.

Slots are pre-booked, drivers are notified automatically, and building teams keep a full record of who was on site, when, and why — including contractors working under permit.

The benefits

What changes for the development

Better occupier experience

Retailers, tenants and residents get reliable delivery windows instead of competing for a bay, and stop losing staff time to waiting.

Smoother operations

Peaks are flattened across the day. Service yards, goods lifts and back-of-house corridors stop being contested at the same hour.

Contractor and security control

Every contractor visit is booked, permitted and logged. Security knows who is expected before they arrive at the barrier.

Live visibility

Managers see deliveries, contractors and driver movements in real time across the whole estate, not just one gate.

Less lobby congestion

Pre-booked slots and automated driver notifications keep vehicles and trolleys out of customer and resident space.

Reporting that stands up

Throughput, dwell time, contractor attendance and carbon data for landlord reporting, service charge justification and ESG commitments.

How it works

Live in days, not quarters

We configure the estate

Bays, service yards, goods lifts, compactors and handling resources are set up with the capacity and access rules that apply to each.

Occupiers and contractors book

Retailers, tenants, suppliers and contractors request slots online. Estate management approves against development-wide capacity.

The building runs to plan

Security and FM teams work from a live board, drivers are notified when to arrive, and every visit is recorded for audit and reporting.

At a glance

25M+

Bookings through the platform

100,000+

Businesses booking in

Countries in daily use

In their words

What facilities management teams say

“If we can deliver a 2–3% improvement in the loading dock, we're delivering a 10–15% improvement for everyone working in that facility.”

Operations leadFacilities management sector

Questions

Facilities Management logistics FAQs

What is facilities delivery management software?

It is a booking and control system for the deliveries, collections and contractor visits arriving at a building or estate. Occupiers and suppliers reserve a loading bay slot against real capacity, and the facilities team approves and monitors every movement in real time.

Which kinds of developments is it suited to?

Busy mixed-use developments, shopping centres, arenas, managed office estates and any property where multiple independent occupiers share constrained loading and service infrastructure.

Can it control contractor access as well as deliveries?

Yes. Contractor visits can be booked, permitted and logged in the same system, so security and FM teams have a single record of everyone expected on site.

Does it help with ESG and landlord reporting?

Yes. The platform records throughput, dwell time and vehicle movement data, which supports carbon reporting, service charge justification and wider ESG commitments.

How do drivers know when to arrive?

Drivers receive automated notifications tied to their booked slot, so they are called forward rather than left circling or queueing in customer areas.

Last updated: 17 October 2026

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