User guidance and FAQs
Whether you are booking a delivery in or approving one, the answer is probably on this page. If it isn’t, emailsupport@voyagecontrol.com.
Getting started
Everything from your invitation email through to your first booking.
- Getting an invite and signing up
- Logging in
- Selecting a project
- Resetting a forgotten password
- Finding your way around the menu
- My Account settings
- My Organisation settings
- Notification preferences
Roles and permissions
What each role can see and do, at both project and organisation level.
- Project role permissions
- Organisation role permissions
Creating and managing your bookings
For contractors, suppliers and anyone booking a delivery into a site.
- Creating a booking — delivery, recurring, multi-vehicle and resource-only
- How to make a booking, step by step
- Viewing your bookings
- Editing or moving a booking
- Rescheduling a declined or refused booking
Managing project bookings
For site managers and anyone approving what comes through the gate.
- Booking actions overview
- Approving and declining bookings
- Rescheduling a booking
- Checking in and refusing bookings
- Checking out bookings
- Cancelling bookings
- Moving bookings between slots
- Editing bookings
Managing project users
Getting your supply chain onto the platform and keeping access current.
- Inviting users
- Updating a user’s project role
- Removing users
Project setup and adjustment
Configuring the site so bookings reflect what it can actually take.
- Access points — adding, editing and removing
- Resources — adding, editing and removing
- Site hours of operation
- Scheduled site breaks and closures
- Advanced booking cut-off settings
- Resource operating times
- Resource breaks and closures
FAQs — site managers
Can I add custom questions to the booking process?
Yes. Custom questions can be added to the booking form so you capture exactly what your site needs — load type, vehicle size, permit references. Speak to your Voyage Control account manager to configure them.
Can I make questions mandatory or optional?
Yes. Each custom question can be set as mandatory or optional, so you can insist on the information you genuinely need without slowing down every booking.
How do I adjust our opening times?
Site hours of operation are set per project, with scheduled breaks and closures configured separately. Both are found in project setup.
How do I add a new access point or resource?
Access points and resources are added in project setup. Each can have its own operating times, breaks and capacity rules.
Can I limit how many bookings a slot accepts?
Yes. Booking limits are set per access point and per resource, so a slot closes automatically once capacity is reached.
How do I invite people to the project?
Invite users from the project users screen, assigning each the role that matches what they should be able to see and do.
FAQs — contractors and drivers
I can’t see the project I need to book into.
You need to be invited to a project before it appears. Ask the site team to send you an invitation, and check the email address they used matches the one you signed up with.
My invitation has expired.
Invitations are time-limited. Ask the site team to reissue yours — it takes them a few seconds.
Why was my booking declined or refused?
A booking can be declined before arrival, or refused at check-in — usually because it clashed with capacity, arrived outside its window, or was missing required information. You can reschedule a declined or refused booking rather than starting again.
There are no slots available at the time I need.
The slots shown are all available slots based on the scheduling criteria you selected — access point, resource, duration. Changing the duration or the resource often opens up availability.
Why can’t I book a longer duration?
Sites set maximum booking durations per access point and resource to protect throughput. If you genuinely need longer, contact the site team.
I’m getting too many email notifications.
Adjust these yourself under notification preferences in My Account.
I’ve forgotten my password.
Use the “forgot password” link on the login screen to reset it.
My account seems restricted.
Account restrictions usually relate to your organisation-level role. Your organisation administrator can update your permissions.
Still need help?
Email support@voyagecontrol.com. For custom booking form configuration, speak to your Voyage Control account manager.
Last updated: 17 October 2026