Cruise terminals

Turnaround day only works if everything arrives in order

A ship in port is a fixed window and a crowded quayside. Voyage Control schedules provisioning, stores, waste, contractors and crew movements against that window — so nothing waits and nothing clashes.

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Berth 2 — turnaround dayLive

05:30Fresh provisions — 3 vehiclesQuayside gate · 90 minAt gate

08:00Bonded storesSecure dock · 60 minConfirmed

10:30Technical contractorGangway 2 · permit checkedConfirmed

13:15Waste and recyclingQuayside gate · 45 minPending

Working with

Ceres Cruise Terminal, Vancouver

The problem

Everything wants the quayside at the same hour

Turnaround is the tightest window in the operation. Provisioning, bonded stores, technical contractors, waste collection, baggage handling and thousands of passengers all converge on a quayside that was never designed for simultaneous use.

When suppliers cannot see what the terminal can absorb, they arrive when it suits them. Vehicles queue at the gate, security processes everyone manually, and the one delivery that genuinely cannot wait is stuck behind four that could.

The solution

Arrivals matched to the berth window

Voyage Control gives terminal operators a booking system built around the call schedule. Suppliers and contractors request arrival windows against real quayside and gate capacity, sequenced around the berth window rather than against each other.

Role-dependent access means terminal staff, port authority, ship's agents, provisioning suppliers and contractors each see exactly what they should — and the operations team gets live visibility of every booked movement as turnaround runs.

Key benefits

What terminal operators get out of it

Sequenced to the call schedule

Arrivals are planned around berth windows, so provisioning and stores land in the order turnaround actually needs them.

Security and access control

Every vehicle, driver and contractor is booked and recorded in advance, supporting ISPS requirements and shore access checks rather than cutting across them.

Role-based access

Terminal staff, ship's agents, provisioning suppliers, contractors and the port authority each see only what is relevant to them.

Live quayside visibility

Every booked movement visible as it happens, across the gate, the quayside and the gangways.

Operational reporting

Throughput, dwell time and supplier punctuality data for the terminal, the line and the port authority.

Lower emissions and congestion

Less queueing and idling at the gate means measurably lower emissions — and a better relationship with the surrounding city.

How it works

Live in days, not quarters

We model the terminal

Gates, quayside zones, secure docks, gangways and handling resources are configured with the capacity and access rules that apply to each.

Suppliers book against the call

Provisioning suppliers, contractors and service providers request arrival windows that reflect the berth schedule rather than turning up unannounced.

Turnaround runs to the board

Terminal and security teams work from a live view, drivers are called forward, and every movement is recorded for audit and reporting.

At a glance

25M+

Bookings through the platform

100,000+

Businesses booking in

Countries in daily use

Questions

Cruise Terminals logistics FAQs

What does Voyage Control do for cruise terminals?

It replaces first-come-first-served queueing with booked arrival windows for provisioning, stores, waste, contractors and service providers, sequenced around the berth window and matched to real quayside and gate capacity.

How does it fit alongside turnaround day?

Bookings are planned against the call schedule, so deliveries arrive in the order turnaround needs them rather than competing for the same hour. The operations team sees every movement live as the day runs.

Does it support security and shore access requirements?

Every vehicle, driver and contractor is booked and logged in advance, which gives security teams an expected-arrivals list and an auditable record of who was on the quayside and when.

Can different parties see different information?

Yes. Access is role-dependent, so terminal staff, ship's agents, suppliers, contractors and the port authority each see only the information relevant to them.

Does it integrate with our existing systems?

Yes — Voyage Control has an open developer API for connecting booking and movement data to the systems your terminal already runs on.

Last updated: 17 October 2026

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