Yusen Terminals (YTI)
Truck appointment system, Port of Los Angeles
Average turn time
Day shift turn times, 83 to 55 minutes
Night shift turn times, 95 to 75 minutes
Of truck idling time saved
The challenge
Queue times at the Port of Los Angeles were rising against limited on-site space, while laborious communication gave almost no visibility of performance. Dated software infrastructure was holding operational efficiency back.
The solution
An appointment system accessible through a single interface for every stakeholder, developed collaboratively with the Harbor Truckers Association and marine terminal operators to address the trucking community’s specific concerns.
Implementation
Users were trained through on-site support and feedback sessions. The system gave real-time insight into container volume and retrieval times for imports.
The results
Average turn times fell by 19 minutes. Day shift improved 34% from 83 to 55 minutes and night shift 21% from 95 to 75 minutes. The terminal’s ranking rose from fifth to third, and 1,700 days of truck idling time were saved after launch.
“Voyage Control appointment system [is] one of the great successes of the past year at the San Pedro Port Complex.”
Last updated: 17 October 2026